Warranty & Return Policy
It is the customer’s duty to inspect the goods immediately after delivery. In the event of damage or defect, to raise any complaints in writing to SR-TEK. Complaints must be made within a period of 2 working days after receipt of goods.
The above also applies to excess or shortage of delivery.
SR-TEK does not accept any liability for damages or loss resulting of misuse, improper installation or operation by the customer or by third parties, normal wear and tear, incorrect or careless usage, the use of unsuitable fluids, substitute materials, defective construction work and unsuitable construction locations or from chemical, electrochemical or electrical influences, unless they are the result of our negligence.
In the event of a warranty claim, we are entitled to choose whether to repair the defect at our own expense or to provide a replacement within a reasonable period of time. If we are not prepared or able to replace or repair, or if a delay occurs forany reasons, the customer is entitled to request a partial or full refund.
The warranty period is six months.
We do not accept liability for any damage other than the delivery item itself. In the event that liability has not been excluded, our liability to provide compensation is limited to the foreseeable damage; this does not apply if the cause of the damage is the result of wilful action.
In the case of second hand goods, we will accept liability only if these have been overhauled by us and brought to a technical state which approaches the Technical state of new goods in accordance with the justified expectation of the customer. The warranty period on second hand goods is three months.
Should you not entirely be satisfied with your purchase, we’re here to help.
Customers have 30 calendar days to return an item from the date received. To be eligible for a return, your goods must be unused and in the same condition that you received it.
Your goods must be in the original packaging.
Once we receive your goods, we will inspect them and notify you that we have received your returned goods. We will immediately notify you on the status of your refund after inspecting the goods.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Customers are responsible for paying for their own shipping costs for returning their goods to us.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.